Main Duties & Responsibilities

Core Responsibilities

• Manage a caseload of up to 25 clients who are motivated to start or return to work and have health-related support needs
• Deliver the Individual Placement and Support (IPS) approach, ensuring high-quality, fidelity-driven delivery (full IPS training provided)
• Work 1:1 with clients to explore skills, experience, aspirations, and career goals through completion of a Vocational Profile
• Co-produce tailored Action Plans to support clients into competitive employment, including:
  • Job search and applications
  • CV development
  • Interview preparation
  • Career planning and progression
• Assess and respond to work-related support needs, including benefits advice, workplace adjustments, and support with health disclosure
• Attend regular multidisciplinary team meetings as an embedded IPS practitioner, contributing to joined-up, holistic support
• Proactively source job opportunities through direct employer engagement, accessing both advertised roles and the hidden labour market
• Educate and support employers, including negotiating reasonable adjustments, return-to-work strategies, and ongoing in-work support to maximise job retention
• Build strong relationships with clinical colleagues and partner organisations to promote the service, generate referrals, and embed employment as a recovery intervention
• Provide ongoing in-work support once employment is secured, including regular check-ins with both clients and employers
• Maintain accurate, timely case notes and performance data in line with administrative and data capture requirements
• Work independently, managing your time effectively while delivering consistent, high-quality IPS practice

Quality, Development & Compliance

• Adhere to monitoring and evaluation systems, keeping up to date with best practice in vocational rehabilitation
• Gather and act on service user feedback to support continuous service improvement
• Collect and share employment recovery stories to celebrate success and promote impact
• Ensure compliance with all relevant policies, including information governance, safeguarding, and data protection
• Actively engage in continuous learning around health conditions, their impact on work, and reasonable workplace adjustments
• Undertake mandatory training as required
• Work flexibly to meet service and client needs

Relationship Management

You will establish and maintain strong, collaborative relationships with clinical teams, employers, and external partners, including:

• Building and maintaining relationships with local employers and managing employer engagement records
• Meeting regularly with clients to review progress before and after employment
• Developing a strong understanding of local labour markets to negotiate roles that align with individual strengths, needs, and preferences
• Challenging inequalities and addressing barriers faced by clients, promoting inclusive employment practices
• Working creatively with employers to reduce workplace barriers, including exploring job carving opportunities
• Developing effective partnerships with external agencies such as colleges, training providers, and community organisations

Other Responsibilities

• Ensure full compliance with all company policies, procedures, and statutory requirements, including:
  • Health & Safety
  • Safeguarding
  • Prevent
  • Equality, Diversity & Inclusion
• Maintain professional standards across any premises where applicable
• Be flexible to work across other locations or contracts when required, sharing best practice and supporting service delivery
• Participate in learning and development activities, including team meetings and training sessions
• Commit to ongoing continuous professional development
• Carry out all duties in a way that supports continuous quality improvement
• Undertake any other duties aligned with the needs of the business