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Suite 305 - Queens Dock Business Centre

67-83 Norfolk St

Liverpool

L1 0BG

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Head of Operations – Restart Scheme and Employability Programmes

    Sector: Employability and Welfare to Work

    Salary: £70k + Car

    Location: Nationwide

    Contact: Stuart Duffey

    Job ref: 12092

    Published: 21st May 2024

    Expiry date: 20th June 2024

Head of Operations – Restart Scheme and Employability Programmes

Are you a dynamic leader with a passion for driving high performance in the employability sector? Do you thrive on the challenge of transforming services and leading teams to success? If so, we have an exciting opportunity for you!

About the Role

As the Head of Operations, you will play a pivotal role in overseeing the delivery and performance of our Restart Scheme and other employability programmes. Leading a team of dedicated Operations Managers across multiple sites, you will ensure that our services are standardised, optimised, and consistently exceed performance targets. Your leadership will foster a culture of excellence, driving high-quality service delivery and compliance.

Key Responsibilities

  • Leadership & Management: Inspire and manage Operations Managers to achieve challenging targets, ensuring high performance and addressing any underperformance proactively.
  • Performance & Compliance: Oversee the delivery of key performance indicators, service level agreements, and customer service standards across all sites, ensuring adherence to contractual requirements.
  • Continuous Improvement: Promote the development and continuous improvement of our operations and services, leveraging best practices across the network.
  • Collaboration: Build effective relationships with senior management, corporate services, and external partners to support seamless service delivery.
  • Problem Solving: Take accountability for resolving operational, contractual, and performance risks and issues.
  • Reporting: Analyse contract performance data and run system-generated reports to ensure effectiveness.
  • People Development: Support and develop your team, promoting training opportunities and addressing capability gaps to enhance overall performance.

Essential Skills and Qualifications

  • Extensive leadership and people management experience within the employability sector.
  • Qualified to NVQ Level 5 or equivalent.
  • Proven track record in managing employability programmes, operations, and contract delivery.
  • Experience in leading high-performing teams and driving performance through detailed management information analysis.
  • Proficiency in resource planning and recruitment processes.
  • Exceptional communication skills, both written and verbal, with the ability to build collaborative relationships at all levels.
  • High computer literacy, particularly in MS Word, Outlook, Excel, and PowerPoint.
  • Strong problem-solving skills and a proactive approach to work.
  • Commitment to maintaining high standards of quality, accuracy, and confidentiality.

Special Features of the Role

  • This is a home-based role, requiring national travel to various delivery sites across the Midlands, North West, Wales, and London.
  • A commitment to safeguarding and promoting the welfare of participants, with the possibility of an enhanced DBS check.

Why?

This is a unique opportunity to make a significant impact in the employability sector, leading a passionate team and driving the success of the Restart Scheme and other employability programmes. If you are ready to take on this challenge and have the skills and experience we are looking for, we want to hear from you!

How to Apply

To apply, please send your CV and a cover letter outlining your suitability for the role.

Join us and be a part of a team dedicated to making a real difference in people’s lives. Apply today!

 

 

Apply here: If this role is of interest to you, please express your interest by completing the form and uploading your CV.

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