Are you a passionate Quality Manager with a proven track record in the Skills, Work-Based Learning, and Apprenticeship sectors? I’m recruiting for a leading  training provider in the West Midlands that is rapidly expanding across Apprenticeships, Adult Skills Funding (ASF), and Bootcamps. This is an exciting opportunity to take charge of all things related to Quality, Safeguarding, and Staff Development, driving positive growth and high standards within the organisation.

The Role:

As the Quality Manager, you will lead on all quality-related matters, internally and externally, ensuring exceptional standards in customer service and compliance with  ESFA, and Ofsted regulations. You will be instrumental in promoting a “right first-time” approach to quality, contributing directly to the company’s growth and success.

Your key focus will be on:

• Fostering a culture of continuous improvement and customer service excellence across the business.
• Leading, coaching, and mentoring teams to develop outstanding skills, qualifications, and competencies.
• Ensuring that all Quality Management Systems and processes meet necessary requirements and are applied effectively.
• Managing regulatory inspections and audits, including those from, Ofsted, ESFA and Local authority.
• Leading a high-performing team to exceed company goals while adhering to all relevant regulations and quality standards.

What We’re Looking For:

• A dynamic, focused individual with proven leadership experience in Quality Management within the Skills and Apprenticeship sector.
• Excellent communication and interpersonal skills, with the ability to drive quality and customer service improvements.
• Experience in maintaining robust Quality Assurance systems for internal, external, and customer audits.
• Strong attention to detail and a continuous improvement mindset.
• Full, clean driving licence and access to your own transport (this role may involve occasional travel).

Why Join? This is an opportunity to make a real impact at a leading training provider, known for its quality and growth across a variety of learning programmes. You’ll have the chance to shape and lead a culture of excellence, working with a passionate team to achieve exceptional outcomes for learners and stakeholders.

If you’re ready to take the next step in your career and make a difference in a rapidly growing organisation.