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Suite 305 - Queens Dock Business Centre

67-83 Norfolk St

Liverpool

L1 0BG

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Learner Experience Coordinator

    Sector: Skills and Apprenticeship

    Salary: up to £28k

    Location: Nationwide

    Contact: Terri Ann Ingham

    Job ref: 12134

    Published: 24th October 2024

    Expiry date: 23rd November 2024

Learner Experience Coordinator

Key Responsibilities
As a Learner Experience Coordinator, you’ll be at the heart of our learners’ journey, ensuring a smooth and efficient process from enrolment to completion. Your responsibilities will include:

  • Enrolment Excellence: Ensure learners are fully enrolled on their apprenticeship pathways in line with targets, following a smooth and effective process.
  • Lead Inductions: Confidently host and lead learner and employer inductions, issuing all relevant correspondence quickly and efficiently.
  • Provide Training: Deliver training on key systems like OneFile, BKSB, and learner management platforms.
  • First Point of Contact: Support learners by answering their queries or signposting them, while collaborating with internal teams for a seamless experience.
  • Coordinate Schedules: Work with the scheduling team to ensure workshops and functional skills sessions are planned, tracked, and communicated.
  • Drive Progress: Track learner retention, provide key administrative support, and flag any learners at risk to keep everyone on track.
  • Report & Analyse: Produce learner reports and statistics, sharing insights with management teams to drive continuous improvement.
  • Ensure Compliance: Maintain accurate learner records and ensure adherence to legislation and internal quality standards.
  • Collaborate: Share critical handover information with business coaches for seamless learner progress.
  • Conduct Reviews & Stay Informed: Confidently manage reviews and stay up to date with Ofsted and ESFA requirements.

What We’re Looking For
We’re searching for a proactive, organised, and detail-oriented professional who thrives in a fast-paced environment. The ideal candidate will have:

Essential Skills:

  • Strong written and verbal communication, with the ability to engage with stakeholders at all levels.
  • Exceptional organisational and time management abilities.
  • Confidence in delivering interactive and engaging induction sessions.
  • Attention to detail and the ability to meet tight deadlines using your own initiative.
  • A team-player mindset with excellent IT skills, including Microsoft Excel, Word, PowerPoint, and databases.
  • Experience or knowledge of the apprenticeship sector.

Desirable Skills:

  • A degree or equivalent qualification.

Why Join Us?

  • Supportive Team: Be part of a positive, collaborative environment where your contributions are valued.
  • Professional Growth: We encourage continued learning and personal development.
  • Impactful Role: Make a real difference in the success of learners and their career progression.

 

 

Apply here: If this role is of interest to you, please express your interest by completing the form and uploading your CV.

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