We’re recruiting for a Team Manager – Financial Advice & Guidance on behalf of a highly respected and innovative social enterprise dedicated to empowering individuals through practical support, confidence-building and life-changing opportunities. Their work helps people facing complex challenges develop the skills, resilience and financial capability needed to move forward and thrive.

This is a rewarding leadership opportunity where you’ll oversee a team delivering financial advice and guidance services to individuals navigating significant life transitions and challenges. You’ll play a key role in ensuring high-quality support, driving performance, developing talent and creating meaningful outcomes for service users.

The Opportunity

As Team Manager, you’ll lead a dedicated team of advisers, mentors and support professionals, ensuring services are delivered to the highest standards while balancing performance, quality and customer outcomes.

You’ll provide day-to-day leadership, coaching and operational oversight, helping your team deliver impactful support that makes a genuine difference to people’s lives.

This is an opportunity for someone who thrives in a people-focused environment, enjoys developing others and is motivated by purpose-driven work.

Key Responsibilities

Leadership & Team Development

• Lead, motivate and inspire a high-performing team.
• Deliver regular coaching, performance reviews and development conversations.
• Foster a positive, inclusive and supportive team culture.
• Support colleague wellbeing and engagement.
• Oversee onboarding, induction and ongoing development of new team members.
• Build confidence, capability and decision-making across the team.

Service Delivery & Performance

• Ensure day-to-day delivery against service targets and performance measures.
• Monitor caseloads, referrals, customer outcomes and quality standards.
• Support colleagues to effectively prioritise workloads and manage competing demands.
• Drive continuous improvement and service excellence.
• Balance performance expectations with a strong focus on customer impact.

Operational Management

• Coordinate resources, workloads and service coverage across multiple locations.
• Manage workforce planning, including attendance, annual leave and capacity management.
• Ensure seamless customer support through effective scheduling and operational oversight.
• Act as a key link between frontline teams and senior operational leadership.

Risk, Governance & Safeguarding

• Ensure compliance with policies, procedures and contractual requirements.
• Support colleagues in managing complex and high-risk situations.
• Oversee safeguarding processes and risk management activity.
• Escalate concerns appropriately and maintain high standards of governance and accountability.

Performance & Insight

• Use data and management information to monitor team performance.
• Identify trends, risks and opportunities for improvement.
• Produce reports and performance updates for senior stakeholders.
• Drive evidence-based decision making and service improvements.

Partnership & Stakeholder Engagement

• Build strong relationships with partner organisations and key stakeholders.
• Represent the service at meetings, forums and networking events.
• Support effective referral pathways and collaborative working practices.
• Promote joined-up services that enhance customer outcomes.

About You

We’re keen to hear from candidates who bring a combination of leadership experience, operational excellence and a genuine commitment to social impact.

You’ll ideally have:

• Experience leading and developing teams in a customer-focused environment.
• Strong coaching and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Experience managing performance against targets and quality standards.
• Strong organisational and workload management skills.
• Confidence using systems, data and reporting tools to drive performance.
• A solution-focused mindset with excellent problem-solving skills.
• Emotional intelligence and resilience when working in complex environments.
• The ability to make sound decisions and take accountability.
• A passion for helping people overcome barriers and achieve positive outcomes.

Why Apply?

This is more than just a management role.

It’s an opportunity to join an organisation that genuinely transforms lives, supports communities and invests in its people. You’ll lead a dedicated team, influence service delivery and help create positive change for individuals who need it most.

If you’re a motivated leader looking for a role with purpose, impact and the opportunity to make a real difference every day, we’d love to hear from you.