Key Responsibilities

Account Management

• Manage and develop a minimum of 10 key employer accounts within a specified sector.
• Build and maintain strong relationships with key stakeholders, acting as the main point of contact.
• Conduct regular employer reviews to ensure services meet evolving needs.
• Develop and implement strategies to target key sectors and organisations for apprenticeship and skills recruitment.

Collaboration

• Work closely with Resourcers to ensure vacancies are filled with suitable candidates/learners in a timely manner.
• Clearly communicate employer expectations to support effective screening and placements.
• Monitor the end-to-end candidate/learner journey to ensure quality submissions and positive employer outcomes.

Service Offering

• Present the full employment, skills, and training service offering to employers, positioning Our Client as a trusted long-term partner.
• Maintain a strong understanding of all contract requirements.
• Ensure employer accounts meet performance metrics across all service areas.

Tracking & Reporting

• Track and report on key performance indicators including placements, satisfaction, sustainability, retention, and repeat business.
• Provide regular updates to the Strategic Account Manager and relevant stakeholders.
• Use data insights to identify improvements in account management and service delivery.
• Share insights with Stakeholder Engagement colleagues to enhance employer engagement and screening quality.

What We’re Looking For

• Proven experience in account management, recruitment, or employer engagement.
• Experience working with high-volume or national employer accounts.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to develop strategies and translate them into actionable plans.
• Highly organised with strong time management skills.
• Ability to work at pace while meeting targets and deadlines.
• NVQ Level 4 qualification (or equivalent experience).
• Knowledge of the skills and employability sector.
• Confident communicator at all levels, using a variety of methods.
• Self-motivated with the ability to work independently and as part of a team.
• Strong IT skills (MS Word, Outlook, Excel, PowerPoint).
• Professional, flexible, and proactive approach.
• High standards of accuracy, confidentiality, and quality.

What’s on Offer

• Competitive salary with annual review.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and development opportunities, including funded qualifications.
• Employee wellbeing support including EAP and healthcare options.
• Retail, leisure, and lifestyle discounts.
• Opportunity to participate in employee networks and inclusion initiatives.

Paid volunteering day to support a charity of your choice