The Role

My client is a leading organisation delivering innovative employability and welfare-to-work programmes, working in partnership with local providers to support individuals and communities into sustainable employment.

They are seeking a Quality & Compliance Manager to ensure programmes are delivered consistently, safely and to a high standard, in line with commissioner requirements and agreed delivery models.

This role plays a central part in positioning the organisation as a trusted, low-risk delivery partner, providing confidence that quality, compliance and continuous improvement are embedded across all aspects of delivery.

The role also has a strong practice leadership and learning focus, supporting the sharing of best practice across delivery partners and contributing to continuous improvement through wider organisational and international insight.

Key Responsibilities

Quality Frameworks & Assurance

• Design, implement and maintain programme quality assurance and compliance frameworks aligned to commissioner requirements
• Monitor delivery against agreed models, policies and procedures, identifying risks, gaps and improvement opportunities
• Provide assurance to senior stakeholders on quality, compliance and delivery risk

Compliance & Risk Management

• Support compliance with contractual, governance and regulatory requirements
• Maintain programme-level risk and compliance registers, ensuring mitigations are effective and proportionate
• Support audits, reviews and commissioner assurance activity, ensuring readiness and transparency

Best Practice & Continuous Improvement

• Facilitate the sharing of good and best practice across delivery partners, supporting consistency while valuing local expertise
• Identify themes and learning from audits, data, feedback and reviews
• Translate learning into practical guidance, tools and improvements that support frontline delivery

Learning, Knowledge Exchange & Insight

• Act as a focal point for learning from comparable programmes and wider organisational insight
• Support the adaptation of best practice to the local delivery context
• Share learning back into the wider organisation to support continuous improvement

Stakeholder & Commissioner Confidence

• Support constructive relationships with commissioners through clear, evidence-based assurance and transparent reporting
• Promote a culture of openness, learning and accountability
• Work collaboratively with partners to resolve quality or compliance issues in a supportive, solution-focused way

Skills, Experience & Attributes

Essential

• Experience in a quality, compliance, audit or assurance role, ideally within a publicly funded, regulated or partnership environment
• Strong understanding of quality assurance, risk management and continuous improvement principles
• Ability to interpret contractual or policy requirements and translate them into practical delivery guidance
• Excellent analytical, organisational and communication skills
• Confidence working with multiple stakeholders and delivery partners

Desirable

• Experience working with government-funded employment, skills, health or community programmes
• Familiarity with partnership, consortium or prime/sub delivery models
• Experience supporting audits, inspections or commissioner assurance processes
• Experience supporting learning or best-practice sharing across organisations or geographies